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665 - Field Service Analyst

Progressive GE, Texas
Employment type: 
Full time

665 - Field Service Analyst

Progressive global energy are currently recruiting for an offshore Field Service Analyst to work in Channelview, Texas.

We are recruiting on behalf of a world renowned oilfield service company. This is an opportunity to work for a company that values hard work, commitment and can offer the chance of career progression.

Why join us???

* Competitive Salary

* Benefits

* Contracted Position

* Career Progression

What we are looking for!

* 1-4 years of experience installing and configuring hardware and Microsoft suite of products.

* Note: The above major outgoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with Client Corporate policies and procedures.


* Knowledge and experience in Customer Service.

* Strong interpersonal communication skills, both written and spoken.

* Must be an excellent team player who shares knowledge and information with customers and team members.

* Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently.

* Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.

* Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

* Ability to interact effectively with all people.

* Strong communication skills, both verbal and written.

* Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form.

* Ability to deal with problems involving several concrete variables in standardized situations.

What you will be doing!

* Replacement and Installation of new computer hardware.

* Answer calls, log and track customer requests using a problem-tracking tool.

* As appropriate, escalate problems to 1st and 2nd level support teams.

* Document detailed steps completed during problem resolution for future problem reproduction and resolution.

* Foster excellent relationships and communications with client users and IT peer groups.

* Research problems and document solutions consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills.

* Provide intermediate level support for the Microsoft suite of products (MS Office 2010 and MS Office 365) and desktop applications (Microsoft Outlook, SAP, Visio, Citrix, etc.).

* Knowledge and experience with Windows 7 and Windows 10.
* Reset Passwords.

When do I start??

* Immediately

If this is a position you are interested in, please get in touch today!

I look forward to hearing from you!

Sthree US is acting as an Employment Business in relation to this vacancy.