Basic Conflict Management Skills for Managers and Leaders

This course is uniquely designed for the petroleum industry and teaches practical processes and skills for resolving interpersonal conflict in major projects, well teams, multidisciplinary teams, petroleum operations and other petroleum industry organizations.

The course relies heavily on petroleum industry specific case studies and role play activities.

Designed for Supervisors, managers, team leaders, project managers, project engineers, project services managers, organizational specialists, facilitators, trainers, negotiators, procurement personnel and all individuals who are exposed to internal or external conflict in their work environment.

Learning Outcomes:

  • Discern the causes of conflict and how individuals respond to conflict
  • Recognize conflict, estimate its cost, and decide how to respond
  • Incorporate practical processes and skills for resolving conflict in their organization and how to apply these processes and skills
  • Manage conflict between yourself and another
  • Adopt skills and processes for preventing conflict

Course Content:

  • Basic concepts about conflict
  • Personal conflict styles
  • Recognizing conflict tactics
  • Strategies for resolving conflict
  • Estimating the cost of conflict
  • Mediation processes for resolving conflict between your employees
  • Mediation processes for team leaders
  • Mediating as a third party
  • Listening, expression and emotions skills
  • Skills and processes for resolving conflict between yourself and another
  • Skills and processes for preventing conflict

Cost: $3,110

Attendees